Returns/ Exchanges

Returns 

If you want to return your order, then you must contact us within 7 days of receiving your items at bark@brkdogs.com. Please allow 2-3 working days for us to get back to you with our returns address. All returns must be made within 7 days of receiving your return confirmation. 

** Please note, all sale items are final sale and are non returnable**

Items must be returned to us in their original condition. We are unable to accept returns for items with signs of visible use. Returns made outside of the return’s timeframe or in an unsuitable condition will not be accepted. If your return is not accepted, then you will need to arrange for your items to be returned to you at your own cost.

Please ensure that your return includes your order number and the name and email address used when placing your order.

You are responsible for shipping costs of your return (unless damaged or faulty). We highly recommend sending your return back to us tracked as we cannot accept liability for goods lost or damaged in transit. Original shipping costs cannot be refunded.

Your refund will be issued to the original method of payment once your return has been inspected. You will receive an email confirmation of your refund as soon as it has been issued. Refunds may take 5-7 working days depending on the original source of payment.

Please note we are unable to accept returns for personalised or sale items.

Exchanges

As we cannot guarantee the items you want to exchange for will be in stock. You can return your order for store credit or a refund and place a new order for any items that you want. You are responsible for the shipping costs of your return and will need to pay the shipping of the alternative size/item.

Please contact us within 7 days of receiving your items at bark@brkdogs.com. Please allow 2-3 working days for us to get back to you with our returns address. All returns must be made within 7 days of receiving your return confirmation. Items must be returned to us in their original condition.

Credit notes are valid for 6 months from the date issued. They can only be redeemed for a single transaction that is the same amount of the credit note or greater.

Cancellations

If you wish to cancel your order, please contact us immediately at bark@brkdogs.com (Please include your name and order number). Whilst we will make every effort to help, we regret to inform you that it will not be possible to cancel your order if it has already been processed.